Terms of service

Last updated: 5 November 2026

Who provides Featlet

Featlet is operated by Wayne Koorts trading as Featlet, New Zealand. Contact support@featlet.com for questions about the service or these terms.

Featlet helps product teams collect feature ideas, votes and discussions through hosted feedback pages and embeddable widgets. These terms apply when you use Featlet. The privacy policy explains how personal information is handled.

Beta

Featlet is in beta. Some features may change.

Your account and content

Keep your sign-in details secure and use only accounts and products you are authorized to access. You are responsible for the content you submit and for having the rights needed to share it. You keep ownership of your content and allow Featlet to store, process and display it as needed to provide the service and follow your publishing choices.

Use Featlet lawfully. Do not submit unlawful, infringing, abusive or malicious content, misuse another person’s information, interfere with the service, or try to bypass access or security restrictions. Product owners are responsible for their product’s settings, published content and permissions. Content published on a hosted page can be seen by the public.

We may restrict access or remove content where needed to address misuse, protect people or the service, or meet a legal obligation. Contact support if you believe a restriction is mistaken. Restricted access does not itself cancel a subscription; contact support for cancellation if you cannot use the subscription controls.

Plans and recurring payments

The Free plan has no subscription charge. The Plus plan’s standard price is USD $10 per product, per month, before discounts and tax and it renews monthly until canceled. The pricing page describes the current features and limits. Paddle shows any discount, tax, total and recurring terms before you subscribe. Your invoices show actual charges.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle’s buyer terms apply to your purchase. Paddle handles payments, tax and payment-related support. Featlet provides the software, account access and help with using the service. For service help, email support@featlet.com. For payment or refund help, use Paddle buyer support or the support details in your Paddle receipt.

Cancellation and changes to access

Product owners can manage cancellation through the subscription controls in Featlet. Cancellation takes effect at the end of the current billing period. Cancellation stops future renewal and does not itself request a refund. If you cannot access those controls, contact support with the product and purchase details.

If a renewal payment fails, the existing payment grace period is 14 days from the original renewal due date. Cancellation does not extend that period. A failed payment is not a cancellation or a refund request.

When paid access ends, your product returns to the Free plan. Existing lists, feedback, teammates, notification choices, statuses and assignments are retained. Additional admins lose management access and status editing becomes unavailable. Owners can still manage feedback and use existing statuses. The Free plan’s one-list limit applies to creating new lists, and Featlet attribution returns. Restoring paid access restores eligible retained admins and status editing; removed teammates are not added back and skipped admin notifications are not sent later.

Refunds and your rights

Refund requests follow our refund policy and Paddle’s standard refund policy. Cancellation does not automatically provide a prorated refund for unused time. Featlet does not offer a voluntary money-back guarantee. Nothing in these terms limits rights or remedies that cannot lawfully be excluded, including mandatory consumer rights.

Changes and contact

We may update these terms as the service or legal requirements change. Revised terms will be published here with an updated date. Changes do not remove mandatory rights or change an existing purchase contrary to its applicable payment terms.

Questions about Featlet, your account or these terms can be sent to support@featlet.com.